Important – please read the below section carefully. It is important to understand the limitations involved in delivering our goods and charges may apply in cases were drivers are unable to deliver.
Under normal circumstances your order will be delivered on an 18t vehicle with a tail-lift. The driver will unload your order with a pallet pump truck and place it where you request where possible.
The vehicle requires clearances of 3M (10ft) in width and 5m (17ft) in height to access your property (this includes overhanging branches etc). If you have an extremely narrow road or difficult access, we recommend calling us beforehand to check if we can deliver to your home. We will be honest and recommend not ordering if we believe your delivery could be problematic.
If you have a gravel drive, an uneven surface or there’s a lip between the road and your driveway, the driver will likely have no choice but to leave the pallet kerbside.
Under no circumstances can we deliver if the vehicle has to park on an incline/decline or hill to off-load – as the goods weigh up to 1000kg, it is impossible to push/pull and unload the pallet off the vehicle due to the increased forces and safety risks involved; the vehicle must be able to park on a flat surface or road to perform a successful delivery.
If unsure, please contact us to discuss further. Normally on smooth, flat locations or driveways the driver can unload and push your pallet right in to your garage however this is not guaranteed due to public liability and health and safety policies your local haulier may have in place.
The drivers are not authorised to touch or unload any of your items from the pallet itself, nor can they take the pallet away.
Please note we only 100% guarantee kerbside delivery – if delivery is refused on the basis that the driver states delivery can only be made kerbside and you deem that unsuitable, we can refund and return your order however all costs incurred in delivering and returning the order would be deducted from your total refund. This also applies if there isn’t adequate width and height clearances and the driver is unable to access your property or perform a kerbside delivery due to any restrictions or limitations.